1. How to choose the product which meets our requirement?
A) Look through our shop, find a proper item, send me an inquiry, I quote details for you.
B) In case no suitable item in our shop, send me an inquiry with your requirements, we can customize for you.
2. What is payment term?
A) For regular design: 30% deposit, the balance before loading.
B) For customized design: 50% deposit, the balance before loading.
Payment term is negotiable according to order.
3. What is delivery time?
A) For common models in stock, delivery time are 5-7 days.
B) For customized models and new production, delivery time are 30-40 days.
4. What information should I provide to you before you could recommend a suitable winch and quote for me?
A) 1. Intended application of the winch (including working condition)
2. Line pull (KN / kgs / lbs)
3. Line speed (m/min)
4. Drum capacity/rope length (m)
5. Rope diameter(if have)
6. Oil pressure and oil flow (if have)
7. Other special requirements
5. How about after-sale service?
A) Within warranty, all spare parts are delivered for free.
B) Exceed warranty, all spare parts are offered with the lowest production cost.
Warranty period is one year, but our servicing is for the whole lifetime of product.
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